Otter Pricing (2026): Basic, Pro, Business and Enterprise Plans, Minutes and Team Costs

Otter pricing plans at a glance

Basic: 300 minutes, 30 minutes per conversation

The free plan joins Zoom, Teams and Google Meet, transcribes live, writes summaries with action items, plays back audio and works in the iOS and Android apps. The limits are tight: 300 minutes a month, and deleted conversations still count toward them; when they run out, you can’t record or import until the next month. Each conversation is cut at 30 minutes: Otter keeps recording, but you see only the first 30 minutes of the transcript unless you upgrade.

Basic also allows 3 file imports per account, not per month, and shows only your 25 most recent conversations. Older ones are archived rather than deleted; you can export them as text or upgrade to see them again. AI Chat is capped at 20 questions a month and 3 per conversation, and playback runs only at normal speed.

Pro: 1,200 minutes and 90-minute meetings

Pro raises the allowance to 1,200 minutes a month, about 20 hours, shared between meetings and imported files, with no rollover. A conversation can run to 90 minutes, history is unlimited, and you get 10 file imports a month, advanced search, faster playback, export to PDF, DOCX and SRT, Zapier, and notes synced to Salesforce or HubSpot for one user. It costs $8.33 a month on annual billing, about $100 a year, or $16.99 month to month.

A meeting longer than 90 minutes needs Business, and so does a team of six, because a Pro workspace holds at most 5 members.

Business: unlimited meetings and 4-hour conversations

Business removes the cap on meeting minutes, allows conversations up to 4 hours and imports up to 6,000 minutes a month, and joins three meetings at once. It adds automatic sync of Zoom cloud recordings and Dropbox files, live notes inside Zoom, editable time codes, bulk export, usage analytics, activity logs and priority support. A workspace holds up to 25 members. It costs $19.99 a month on annual billing, $240 a year, or $30 month to month; on the day we checked, Otter offered first-time subscribers 20% off the monthly price for 3 months, so $24.

Enterprise: video replay, live coaching and SSO

Enterprise has no public price. It adds video replay for Zoom and Google Meet, the Otter Sales Notetaker, Assist with call objectives and live coaching, AI Chat with Salesforce, Gmail, Google Drive, Notion and Jira, the Otter API and webhooks, custom data retention, domain capture, recording controls, a custom notetaker name and image, and HIPAA compliance as an add-on. SSO and SCIM need a license of at least 100 users.

What Otter costs a team

The member limits decide the plan as much as the features do: Basic and Pro stop at 5 people, Business at 25. Yearly totals:

The Otter free trial: 7 days, then $30 a seat

Otter’s trial covers Business only and lasts 7 days; there is no trial of Pro. It needs a credit card, and when it ends Otter charges every seat in the workspace at the monthly Business price, $30, not the $19.99 annual rate. Because Otter doesn’t refund subscriptions, a missed cancellation costs a full month per seat. Only an admin can cancel the trial.

The trial page also lists 6,000 transcription minutes a month and 4 hours per conversation, while the paid Business plan has no cap on meeting minutes.

Otter reviews and the privacy lawsuit

On 7 November 2026 Otter had 4.3 out of 5 from 538 reviews on G2 and 4.4 out of 5 from 885 reviews on Trustpilot, but 24% of the Trustpilot reviews give one star. Billing is the most common subject of those: charges after cancelling or when a trial converted, an annual charge after accepting a team invite, seats nobody asked for, and refunds refused, which follows from Otter’s no-refund rule. Next come the notetaker joining meetings and e-mailing notes to attendees who didn’t expect it, support that is hard to reach, and transcripts that go wrong with several speakers, accents or background noise.

The bot’s behaviour is also in court. In re Otter.AI Privacy Litigation combines four proposed class actions filed in August and September 2025 in the Northern District of California, alleging that Otter recorded people on calls without their consent and used the recordings to train its AI. On 13 August 2026 Judge Eumi K. Lee dismissed some claims but let the core federal wiretap, California privacy and Illinois biometric claims go ahead; that is not a finding that Otter broke the law. The University of Massachusetts Amherst blocked Otter and MeetGeek in February 2024, and Virginia Tech (March 2026) and Morgan State University (June 2026) list Otter among AI notetakers not approved for university meetings.

Discounts, refunds and cancelling

Annual billing saves 51% on Pro and 33% on Business. Students and teachers with a .edu address get 20% off Pro: $79.99 a year, $6.67 a month, or $13.59 month to month. Otter takes credit and debit cards on its website and in-app purchases through Apple and Google, but not PayPal.

Otter doesn’t refund subscriptions. If you cancel, paid features stay on until the end of the billing period and the workspace then drops to Basic, so cancel at least 24 hours before the renewal date. Otter also lets you pause a plan instead of cancelling it. Subscriptions bought through the App Store or Google Play are managed and refunded there, not by Otter.

Which Otter plan to choose

Basic suits a few short calls a month. At $8.33, Pro costs less than Fireflies Pro at $10 and Read AI Pro at $15, as long as you stay under 20 hours of meetings a month, 90 minutes per meeting and 5 people. Compare the details in Fireflies pricing and Read AI pricing. Business fits teams of 6 to 25 or anyone with long meetings. Enterprise is the only plan with video replay and Otter’s live coaching.

Otter’s notetaker joins meetings as a participant by default. Tools that take notes without anything joining the call are in AI meeting assistants without a bot.

Otter keeps live coaching for Enterprise. Realtimer, which we make, helps during the call on its free plan too. It runs on your Mac without joining, and when a client asks about price or terms you press a key and an answer from your own documents appears in about a second; notes follow after the call. It’s free with your own API keys or €29 a month on Pro, and it doesn’t keep audio.

Otter pricing: FAQ